Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders typically process within 1-3 business days. Delivery times vary based on your location and shipping method:
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days (may vary by country)
Do you offer free shipping?
Free shipping may be available for qualifying orders. Shipping costs are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. If you don’t see updates, allow 24-48 hours for carrier systems to refresh.
Returns & Exchanges
What’s your return policy?
You may return unworn, unwashed items with tags attached within 14 days of delivery. Final sale items cannot be returned.
How do I start a return?
- Submit a return request within 14 days.
- Once approved, follow the instructions to send back your item.
- Refunds process within 5-7 business days after we receive your return.
Can I exchange an item?
Exchanges are subject to availability. If your desired size/color is out of stock, we’ll issue a refund instead.
Payments & Discounts
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other select payment options.
How do I use a discount code?
Enter your code at checkout. Only one promo code can be applied per order.
Why was my discount code rejected?
Promo codes may expire, have usage limits, or exclude certain items. Check the terms or contact us for help.
Product Care & Sizing
How do I know which size to order?
Refer to our size guide (linked on each product page) for measurements. If unsure, we recommend sizing up for comfort.
How should I care for my items?
Follow the care instructions on the garment’s label. Generally, hand wash or use a gentle cycle with cold water to maintain quality.
Customer Support
How can I contact you?
For any questions, reach out via our customer support form. We aim to respond within 24-48 hours.
Do you offer gift cards?
Yes! Digital gift cards are available for purchase and can be used at checkout.